To do it in Chrome they should do the following steps:


1. Open Chrome
2. Clear All Browsing Data (From Beginning of Time)
3. Log on to LMS.
4. Navigate to ...
4. Open dev tools
5. Open Network tab
6. Check Preserve log
7. Make problem actions
8. Select all in network tab
9. Save logs as har (right mouse button)
10. Save or make screenshot of dev tools console


To do it in Internet Explorer they should do the following steps:


1. Open Internet Explorer
2. Clear All Browsing Data (From Beginning of Time)
3. Navigate to ...
4. Open the development tool bar (F12 button), click on Network tab . Click "Start capturing".
5. Make problem actions
6. In the dev tool bar highlight all entries in the Network tab and select “Export captured traffic”. Send us the result